Shipping Policy

Thank you for choosing R. Tailors! We take great care in preparing each order and want to make sure you know what to expect before placing your order.

Processing Times

Our standard business days are Monday through Friday, excluding holidays.

Many of our items are hand-cut, sewn, and finished to order. Because of this, orders have a standard processing time of 3–7 business days before they are ready to ship.

Please keep in mind that processing time is separate from shipping/transit time. Selecting an expedited shipping method does not shorten our processing time. Expedited shipping only applies once your order has been completed and handed over to the shipping carrier.

Shipping & Delivery

Once your order has shipped, you will receive a shipping confirmation with tracking information. Delivery times shown at checkout are estimates provided by the shipping carrier and begin after your order has completed processing.

R. Tailors cannot guarantee an exact delivery date once a package has been transferred to the shipping carrier. Carrier delays due to weather, holidays, high shipping volumes, or other circumstances outside of our control may occur.

Tracking Your Order

Please allow time for your tracking information to update after receiving your shipping confirmation. In some cases, carriers may take 24–48 hours to scan and update a package.

If your tracking shows that your package is still in transit, please continue to follow the updates provided directly by the carrier.

Incorrect Shipping Addresses

Customers are responsible for providing a complete and accurate shipping address at checkout. Please review your information carefully before submitting your order.

If you notice an error, contact us as soon as possible. We cannot guarantee that an address can be changed once an order has entered processing or has shipped.

R. Tailors is not responsible for packages that are delayed, returned, or delivered incorrectly due to an address entered incorrectly by the customer. Additional shipping fees may apply if an order needs to be reshipped.

Lost, Stolen, or Delivered Packages

Once a package has been accepted by the shipping carrier, R. Tailors is not responsible for carrier delays or packages that are lost or stolen in transit.

If tracking shows your package as delivered but you have not received it, please check around your property, with household members or neighbors, and contact the shipping carrier for additional delivery information.

If you believe there is an issue with your shipment, please contact our customer support team so we can provide any information available to assist you with filing a claim or locating your package.

Returned Packages

If a package is returned to R. Tailors because of an incorrect or incomplete address, failed delivery attempts, or refusal of the package, the customer may be responsible for the cost of shipping the order again.

Original shipping charges are non-refundable.

Presale & Special-Order Items

Presale, preorder, and special-order items follow the estimated completion or shipping timeframe provided on the individual product listing. These dates are estimates and may be subject to change due to production schedules or circumstances outside of our control.

If your order contains both an in-stock item and a presale item, your order may be held until all items are ready to ship unless otherwise stated.

Toga Orders

Toga orders may have different production, completion, pickup, or shipping timelines than our standard merchandise. Please refer to the specific toga listing or order information for the estimated timeframe.

Due to the special-order nature of our togas, all toga orders are final sale and are not eligible for returns, exchanges, or cancellations.

Questions About Your Order

If you have questions regarding processing, shipping, tracking, or your order status, please contact our customer support team and include your order number so we can assist you as quickly as possible.

By placing an order with R. Tailors, you acknowledge and agree to the processing and shipping terms outlined above.